Return & Exchange Policy – NexaGood™

At NexaGood™, customer satisfaction is our priority. Every product is carefully inspected before dispatch. If you receive a damaged, defective, incorrect, or incomplete product, we are happy to assist you with a replacement or refund as per the policy below.

Return & Exchange Eligibility

  • You may request a return or exchange within 7 days from the date of delivery.
  • The product must be unused, undamaged, and returned in its original packaging with all accessories.
  • A complete unboxing video recorded from the moment the package is opened is mandatory for all claims related to damaged, defective, incorrect, or missing products.
  • Claims submitted without a complete and continuous unboxing video will not be eligible for return, exchange, or refund.

Eligible Cases

  • You received the wrong product.
  • The product arrived damaged or has a manufacturing defect.
  • The product is missing parts or accessories.

Non-Eligible Cases

  • Change of mind or personal preference.
  • Incorrect product ordered by the customer.
  • Damage caused after delivery due to misuse, mishandling, improper installation, or negligence.
  • Products that have been used, washed, altered, or returned without their original packaging.
  • Products returned after the 7-day return period.
  • Claims without a complete unboxing video.

Exchange Policy

  • All exchanges are subject to product availability.
  • If the replacement product is unavailable, an eligible refund will be processed.

Refund Policy

NexaGood™ follows an Exchange-First Policy.

  • If your claim is approved, we will first arrange a replacement.
  • If a replacement is not available, a refund will be processed.
  • Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days after approval.
  • Cash on Delivery (COD): Refunds will be transferred to your Bank Account or UPI ID after verification and approval.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of delivery and provide:

  • Your Order ID.
  • A complete unboxing video (Mandatory).
  • Clear photos of the product and packaging (if requested by our support team).

Our Quality Team may request additional information for verification before approving your claim.

Important Information

  • All return, exchange, and refund requests are subject to verification by the NexaGood™ Quality Team.
  • If the package appears tampered with at the time of delivery, please refuse the parcel and contact us immediately.
  • NexaGood™ reserves the right to reject any claim that does not comply with this policy.

Contact Us

If you have any questions or need assistance, our support team is here to help.

Thank you for shopping with NexaGood™. We sincerely appreciate your trust and look forward to serving you again.